First call resolution

A must-have for travellers

Save up to 50%

Seamless integration


StandbyMD’s high first-call resolution rate exceeds 90%, reflecting the effective treatment members receive from the initial referral, reducing the need for subsequent call-backs.

StandbyMD is the only worldwide program to offer visibility into the whole claims process from start to finish, providing reliable information on the effectiveness of the first treatment and avoiding the unnecessary costs of return calls, maximizing cost-efficiency.


StandbyMD services are easy to access at anytime, anywhere in the world, with a simple phone call, or through an intuitive, user-friendly web application.
The variety of healthcare options cost-efficiently meets all medical needs and preferences, providing members with exceptional personalized medical care.

With StandbyMD, you and your members benefit from:

  • A single, dependable supplier

  • Streamlined processes

  • Consistently high standards


StandbyMD reduces the cost of outpatient net paid claims by avoiding unnecessary ER visits. With StandbyMD, average outpatient claims can be reduced by up to 50%, depending on member profile and location.

We can provide an accurate estimate of your savings with StandbyMD when you provide us with your existing outpatient data.


StandbyMD is designed to easily adapt to your unique processes and needs.
Our solution can be seamlessly integrated into your operating procedures in many ways:

  • StandbyMD services can be provided by our assistance team helping your members on an initial call or through a warm transfer.
  • The API can be incorporated into your own web site or mobile app
  • The complete StandbyMD platform can be embedded into your systems if you prefer to manage the entire relationship with your member. We can even customize the StandbyMD platform to refer the member to your own preferred providers, and if nothing is available it can default back to our worldwide network.

StandbyMD is designed to adapt to your unique business needs. Let us know what your requirements are.

We have the solution that matches your priorities!

Time for more than a single care solution…
Time for StandbyMD

Contact us for a customized estimate, or for more information about our services.